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Valley TeleCom Group

Help / Support

CLEC Terms and Conditions -- Look here for the complete text of the CLEC Terms and Conditions

Acceptable Use Policy -- Read the Acceptable Use Policy for your VTG Internet access


Internet Support

support@vtc.net


Call this number for Internet, email or digital television problems when problems with your bundled phoneline are not involved.


Phone: 1-877-882-6386

Monday-Friday 8 AM - 6 PM
Saturday 8 AM - 4 PM

 

Service Center

Call this number for all telephone related problems.

1-800-400-1273
or
611 (for subscribers within the serving areas of Valley Telephone Cooperative and Copper Valley Telephone)

Technical Announcements:

Updated 10/8/2006


  • Warning: There is an email going around with the following text. This email is not from us. Do not open any attachments to this email and DELETE IMMEDIATELY as it contains the W32/Mydoom virus:

Dear user of vtc.net,

Your account was used to send a huge amount of unsolicited commercial e-mail
during the last week.
Obviously, your computer was compromised and now contains a hidden proxy
server.

Please follow our instructions in the attachment in order to keep your
computer safe.

Sincerely yours,
The vtc.net support team.

  • Any email from Valley TeleCom Group will be clearly labeled as such and not as "vtc.net" and will more likely than not ask you to call one of our offices for further information.


If you do not have Adobe Reader (needed to read and print PDF documents), please click on their logo below to obtain it:



Statement of Non-Discrimination

In accordance with Federal law and US Department of Agriculture policy, Valley TeleCom Group and its subsidiaries are prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, or disability.

Valley TeleCom Group and its subsidiaries are the recipients of Federal Financial assistance from the US Department of Agriculture (USDA), and are subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any assistance program shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Steven Metts, General Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization by writing to USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Ave., SW, Washington, D.C. 20250-9410, or call (800)795-3272 (voice), (202)720-6382 (TDD) or (866)377-8642 (relay voice users). Persons with disabilities that require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). USDA is an equal opportunity provider and employer.

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Terms and Conditions | Statement of Non-Discrimination | Copyright © 2005-2007 Valley TeleCom Group. All rights reserved.